Data Deletion Policy
Last updated: March 5, 2026
KitchenLibrary respects your right to control your personal information. This Data Deletion Policy explains how you may request the deletion of personal information that we hold and how such requests are processed.
This policy applies to personal information collected through the KitchenLibrary website, store, and related services.
Requesting Deletion of Personal Information
You may request that we delete personal information associated with you or your account.
To submit a request, please contact us at:
Your request should include enough information for us to identify your records, such as:
• Your full name
• Email address used for your order or account
• Order number (if applicable)
We may request additional information to verify your identity before processing the request.
What Information Can Be Deleted
Upon verification of your request, we will take reasonable steps to delete or anonymise personal information from our active systems where possible.
This may include:
• Customer account information
• Contact details
• Marketing and subscription records
• Website activity records associated with your account
• Customer support communications
Where deletion is completed, the information will either be permanently removed or anonymised so that it can no longer be linked to you.
Information That May Be Retained
In some circumstances we may be required to retain certain information for legal, regulatory, or operational reasons.
Examples include:
• Transaction and invoice records required for tax or accounting compliance
• Records required to comply with legal obligations
• Information required to detect fraud or prevent misuse of our services
• Data required to resolve disputes or enforce agreements
Where information must be retained, it will be securely stored and used only for the purposes required by law.
Data Processed by Shopify
KitchenLibrary operates on the Shopify platform, which may independently process certain personal information in order to operate and secure the store.
Requests relating to personal data processed directly by Shopify may be submitted through Shopify’s privacy portal:
Where possible, we will assist in coordinating requests involving Shopify-hosted data.
Processing Timeframe
Once your identity has been verified, we will process deletion requests within a reasonable timeframe and in accordance with applicable privacy laws.
Some information may remain in backup systems or archived records for a limited period before permanent deletion occurs.
Complex requests or requests involving multiple systems or service providers may require additional processing time.
Contact
If you would like to request deletion of your personal data or have questions about this policy, please contact us:
KitchenLibrary
LBRY PTY LTD
3/39 Essex Street
Pascoe Vale VIC 3044
Australia
Email: orders@kitchenlibrary.com.au
