Privacy policy
Last updated: March 10, 2026
Privacy Policy
KitchenLibrary operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide customers with a curated online shopping experience.
The Services are hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, make a purchase, or interact with us.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to personal information, we mean information that identifies or could reasonably be linked to an individual.
Depending on how you interact with our Services, we may collect the following types of personal information.
Contact Information
Including:
• Name
• Billing and shipping address
• Email address
• Phone number
Payment Information
Including payment details required to complete transactions such as:
• Payment card information
• Transaction confirmations
• Billing details
Payment processing is handled securely by Shopify and authorised payment providers. KitchenLibrary does not store full payment card details.
Account Information
If you create an account, we may collect:
• Username and password
• Preferences and account settings
• Order history
Transaction Information
Information relating to purchases including:
• Products viewed or purchased
• Items added to cart
• Orders, returns or exchanges
• Purchase history
Communications
Information you provide when contacting us, including:
• Customer support enquiries
• Emails or messages sent to us
Device Information
Information automatically collected when you access the Services, such as:
• IP address
• Browser type
• Device type
• Network connection details
Usage Data
Information about how you interact with the website, including:
• Pages viewed
• Time spent on the site
• Navigation behaviour
How We Collect Personal Information
We collect personal information from several sources.
Information You Provide
We collect information directly from you when you:
• Place an order
• Create an account
• Subscribe to marketing
• Submit a review
• Contact customer support
Automatic Collection
Certain information is collected automatically through cookies and similar technologies when you interact with the website.
Service Providers
We may receive personal information from service providers who help operate our business, such as:
• Payment processors
• Shipping providers
• Analytics providers
• Marketing platforms
These providers only receive the information necessary to perform their services.
Third-Party Sources
We may receive limited information from advertising partners or marketing platforms used to improve our services and advertising performance.
How We Use Your Personal Information
We use personal information for the following purposes.
Providing Our Services
To operate and maintain the store, including:
• Processing orders and payments
• Shipping products
• Managing returns or exchanges
• Providing customer support
• Maintaining your account
Improving the Customer Experience
We analyse information to better understand how customers interact with our store and to improve product offerings, services, and website performance.
Marketing and Advertising
We may use personal information to send:
• Promotional emails
• Marketing updates
• Advertising relating to products you may be interested in
You may opt out of marketing emails at any time using the unsubscribe link included in the email.
Security and Fraud Prevention
We use information to detect suspicious activity, prevent fraud, and maintain the security of our Services.
Legal Compliance
We may process personal information to:
• Comply with legal obligations
• Enforce our policies
• Respond to lawful requests from authorities
How We Share Personal Information
We may share personal information with trusted third parties in the following circumstances.
Service Providers
We work with service providers who help operate our business, including:
• Shopify (e-commerce platform)
• Payment gateways
• Shipping and logistics providers
• Analytics providers
• Marketing platforms
These providers only receive information required to perform their services.
Marketing Partners
We may share limited data with advertising and marketing partners to deliver relevant advertising and measure campaign effectiveness.
Legal Requirements
We may disclose personal information when required to:
• Comply with applicable laws
• Respond to legal processes
• Protect our legal rights
• Prevent fraud or abuse
Business Transfers
If KitchenLibrary undergoes a merger, acquisition, restructuring or asset sale, personal information may be transferred as part of that business transaction.
Relationship with Shopify
Our store is hosted by Shopify Inc.
Shopify provides the infrastructure that allows us to operate the online store and process transactions.
When you interact with our website, some information may be processed directly by Shopify in order to:
• Process transactions
• Maintain platform security
• Improve platform performance
More information about Shopify’s privacy practices can be found here:
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience.
Cookies allow us to:
• Remember your cart contents
• Save your preferences
• Analyse website traffic
• Deliver relevant advertising
You can control cookie settings through your browser. However, disabling cookies may affect certain website functionality.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Examples include:
• Order and transaction records may be retained for up to 7 years to comply with accounting and tax obligations
• Account information may be retained while your account remains active
• Marketing data may be retained until you unsubscribe
When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These may include the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request a copy of your data
• Opt out of marketing communications
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
Data Deletion Requests
You may request that we delete personal information we hold about you.
To submit a request, contact:
Once your request is verified, we will take reasonable steps to delete or anonymise your personal information, unless retention is required for legal or regulatory reasons.
Certain records may need to be retained, including:
• Financial transaction records required for accounting or tax obligations
• Data required to comply with legal obligations
• Records needed to prevent fraud or resolve disputes
Where deletion is not legally possible, the information will be securely retained and restricted from further processing.
Requests relating to data processed directly by Shopify may also be made through:
Children's Privacy
The Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If a parent or guardian believes a child has provided personal information to us, they may contact us to request its deletion.
Security
We take reasonable administrative, technical and organisational measures to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Customers should protect their account credentials and avoid sharing sensitive information through unsecured channels.
International Data Transfers
Because our store operates online and uses international service providers, personal information may be transferred to or processed in countries outside your own.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
When updates occur, we will revise the “Last updated” date and publish the updated policy on this page.
Contact Information
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
KitchenLibrary
LBRY PTY LTD
3/39 Essex Street
Pascoe Vale VIC 3044
Australia
Email: orders@kitchenlibrary.com.au
