Skip to content

Promotional Terms & Conditions

These terms apply to all promotional offers, vouchers, discounts, free gifts, contests and affiliate incentives (“Promotions”) offered by KitchenLibrary. By participating, you agree to these conditions.


1. General Conditions

  • Promotions are time-limited. Each offer will specify start and end dates. After expiry, the promotion is no longer valid.

  • One use per customer. Vouchers, codes and gifts are valid for single use and cannot be spread across multiple orders.

  • Not transferable or redeemable for cash. No cash alternatives or credit in lieu.

  • Cannot be combined. Promo codes and offers cannot be used alongside other discounts, trade pricing, or package quotes.

  • Exclusions. Promotions do not apply to clearance items, custom cabinetry, made-to-measure products, gift cards or digital products unless otherwise stated.

  • Minimum spend and category restrictions. Some promotions require a minimum order value or apply only to selected product categories.


2. Voucher and Discount Codes

  • Apply at checkout. Codes must be entered at checkout; they cannot be applied retrospectively.

  • Minimum spend requirements. Each voucher will specify the spend threshold.

  • One per order. Only one discount code can be used per transaction.

  • Expiry. Some vouchers are valid for a limited time only and will expire after the promotional window closes.


3. Free Gift With Purchase

  • Eligibility. Free gifts are available once per customer per promotion period and may require a minimum spend.

  • Add to cart. To redeem, the gift must be added to the cart during checkout.

  • While stocks last. Free gifts are subject to availability and may be substituted if stock is exhausted.

  • No returns. Complimentary items cannot be returned or exchanged unless faulty.

  • Exclusions. Free gift promotions are not available to trade or wholesale customers.


4. Shipping Promotions

  • Metro-only unless stated. Free or reduced-rate shipping offers generally apply to metro areas and specific product categories.

  • Order thresholds. Free shipping may require a minimum spend.

  • Exclusions. Oversized or fragile products (such as cabinetry or stone benchtops) are excluded.

  • No retroactive refunds. Shipping charges incurred outside promotional windows cannot be refunded.


5. Package Deals & Bundles

  • As listed. Discounts apply only to defined bundles or package deals advertised.

  • Prices as marked. Bundle pricing is shown online and no additional codes or discounts can be applied.

  • Not combinable. Package deals cannot be used alongside other promotions or trade pricing.


6. Sample Vouchers

  • First-time only. Sample box vouchers or codes are redeemable once per customer.

  • Minimum spend. Where applicable, a minimum spend will be required to use the voucher.


7. Giveaways & Reviews

  • Eligibility. Giveaways may require a review, entry form or other participation method as outlined.

  • Winner selection. Winners are chosen at random and contacted directly.

  • Voucher validity. Giveaway vouchers are valid for three years from issue, single-use, and must be redeemed at checkout.


8. Clearance & Final Sale Items

  • Final sale. Clearance items are not eligible for return, exchange or refund unless faulty.

  • Limited stock. Once sold out, these items cannot be back-ordered.

  • Warranty. Standard manufacturer warranties still apply.


9. Affiliate & Trade Programs

  • Eligibility. Affiliate participation is generally limited to approved partners.

  • Commission. Calculated on qualifying sales, excluding GST, shipping and discounts.

  • No stacking. Trade discounts cannot be combined with affiliate commissions.

  • Changes. KitchenLibrary reserves the right to amend or withdraw the program at any time.


10. Modifications & Misuse

We may vary or withdraw any promotion without notice. All promotions are subject to product availability. If misuse is suspected (e.g. multiple accounts for one customer), KitchenLibrary may cancel the order or refuse participation.


11. Returns Reminder

Our standard 7-day returns policy applies to eligible items. Returns must be lodged in writing within 7 days of delivery. Items must be unused, in original packaging and accompanied by proof of purchase. Cabinetry and custom products are final sale and cannot be returned.





Go to top Top