Delivery & Shipping
At KitchenLibrary™, we make getting your order as simple as possible. Whether you’re shopping for cabinetry, sinks, tapware, or handles, we offer reliable delivery Australia-wide with full transit protection.
How We Deliver
Australia-wide delivery – metro and regional coverage via trusted courier partners.
Transit insurance included – your order is protected from the moment it leaves us until it arrives at your home.
Delivery tracking – you’ll receive tracking details as soon as your order is dispatched.
Carbon-offset delivery – wherever possible, we offset the carbon impact of our freight to support more sustainable transport initiatives.
Delivery Timeframes
In-stock items (handles, sinks, tapware, hardware): usually dispatched within 1–3 business days and delivered quickly to most metro areas.
Cabinetry & joinery: typically 6–8 weeks lead time, depending on stock availability and scheduling. In many cases, we can accommodate urgent projects sooner—please contact us before ordering if you have a deadline.
Split deliveries: if your order contains both quick-ship items and cabinetry, items may arrive separately to keep your project moving.
Large & Bulky Deliveries
Cabinetry and large items are delivered on pallets or skids to ensure safe transport.
Please note:
- Deliveries are made to the front of your property, garage, or carport (flat driveways only).
- For apartments, multi-level properties, or homes with access restrictions, you’ll need to arrange assistance to move products inside.
- Tall pantry or broom cabinets over 600mm wide may be shipped flat-pack for transit safety.
Returns
We offer a 7-day return policy on eligible items (excluding made-to-order cabinetry and custom order items).
- All returns must be lodged in writing via email within 7 days of delivery.
- Returned products must be unused, in original packaging, and in resalable condition.
- Refunds or credits will be processed once the goods have been received and inspected.
- Please note: cabinetry and joinery are excluded from change-of-mind returns. These products are made to order and cannot be refunded once production has begun.
Please ensure you review our full Terms & Conditions before lodging a return request, as further conditions may apply.
