Delivery & Shipping
At KitchenLibrary™, we make getting your order as simple as possible. Whether you’re shopping for cabinetry, sinks, tapware, or handles, we offer reliable delivery Australia-wide with full transit protection.
How We Deliver
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Australia-wide delivery – metro and regional coverage via trusted courier partners.
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Transit insurance included – your order is protected from the moment it leaves us until it arrives at your home.
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Delivery tracking – you’ll receive tracking details as soon as your order is dispatched.
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Carbon-offset delivery – wherever possible, we offset the carbon impact of our freight to support more sustainable transport initiatives.
Learn more about our approach to responsible practices in our Sustainability Commitment.
Delivery Timeframes
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In-stock items (handles, sinks, tapware, hardware): usually dispatched within 1–3 business days and delivered quickly to most metro areas.
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Cabinetry & joinery: typically 6–8 weeks lead time, depending on stock availability and scheduling. In many cases, we can accommodate urgent projects sooner—please contact us before ordering if you have a deadline.
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Split deliveries: If your order contains both quick-ship items and cabinetry, items may arrive separately to keep your project moving.
Large & Bulky Deliveries
Cabinetry and large items are delivered on pallets or skids to ensure safe transport. Please note:
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Deliveries are made to the front of your property, garage, or carport (flat driveways only).
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For apartments, multi-level properties, or homes with access restrictions, you’ll need to arrange assistance to move products inside.
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Tall pantry or broom cabinets over 600mm wide may be shipped flat-pack for transit safety.
Returns
We offer a 7-day return policy on eligible items (excluding made-to-order cabinetry).
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All returns must be lodged in writing via email within 7 days of delivery.
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Returned products must be unused, in original packaging, and in resalable condition.
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Refunds or credits will be processed once the goods have been received and inspected.
Please note: cabinetry and joinery are excluded from change-of-mind returns. These products are made to order and cannot be refunded once production has begun.
Please ensure you review our full Terms & Conditions before lodging a return request, as further conditions may apply.
Need Help?
Our Melbourne-based team is here to help you with shipping questions, timelines, or special delivery requests.
